@inbook{Label,
   author = {Gross, Tom and Traunmueller, R.},
   title = {Office Automation, Workflow Management und Groupware: Buerounterstuetzung im Wandel (Office Automation, Workflow Management and Groupware: Office Information Systems in a Change; in German)},
   booktitle = {Schriftenreihe Verwaltungsinformatik: Geschaeftsprozesse in oeffentlichen Verwaltungen - Neugestaltung mit Informationstechnik},
   editor = {Traunmueller, R.},
   publisher = {Decker's Verlag},
   address = {Heidelberg},
   volume = {13},
   pages = {1-26},
   note = {ISBN: 3-7685-2195-8},
   year = {1995}
}