@inproceedings{Label,
   author = {Gross, Tom and Pekkola, Samuli},
   title = {Analysing a Workflow Management System: Three Levels of Failure},
   booktitle = {Proceedings of the Symposium on Computer-Human Interaction for Management of Information Technology - CHIMIT 2008},
   address = {N.Y.},
   publisher = {ACM},
   pages = {B6-7},
   note = {ISBN: 978-1-60558-355-6},
}